Returns & Refunds policy
Effective Date: [24/02/2024]
At Ethnic Farms, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refund:
Refunds are only applicable to purchases made directly through Ethnic Farms.
To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation number.
Refunds will only be considered for products that are damaged, defective, or not as described.
2. Timeframe for Refund Requests:
Refund requests must be submitted within 30 days of the purchase date.
Requests made after this period will not be eligible for a refund.
3. Products Not Eligible for Refund:
Perishable goods such as fresh produce, dairy products, and frozen items are not eligible for refunds.
Products that have been opened, used, or tampered with are not eligible for refunds unless they are found to be damaged or defective upon arrival.
4. Refund Process:
To request a refund, please contact our customer service team at [info@ethnicfarms.shop].
Provide your order number, details of the product(s) you wish to return, and the reason for the refund request.
Our team will review your request and may require additional information or evidence, such as photographs of the damaged or defective items.
If your refund request is approved, we will process the refund to the original method of payment within 5-7 business days.
5. Shipping Costs:
Shipping costs are non-refundable unless the refund is approved due to our error or the product being damaged or defective.
Customers are responsible for covering the shipping costs associated with returning the product(s) unless otherwise specified by Ethnic Farms.
6. Restocking Fee:
Ethnic Farms reserves the right to charge a restocking fee for returned items, particularly for large or bulky items, or items that require special handling.
7. Refusal of Refund:
Ethnic Farms reserves the right to refuse refunds if we determine that the product(s) have been intentionally damaged, misused, or if the return does not meet our refund policy criteria.
8. Changes to Refund Policy:
Ethnic Farms reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from Ethnic Farms, you acknowledge that you have read, understood, and agree to abide by our refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at [info@ethnicfarms.shop] [Call/ WhatsApp 00856 20 57 053 364].
Thank you for choosing Ethnic Farms.
